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Quality and Safety

Warranty | Terms & Conditions

25 Year
Limited warranty on all Kan-Play, Kan-Todd, Kan-Roll, Kan-Theme, Kan-Up bolt-through fastening system3.5” & 5” support posts and steel components such as climbers, rails, loops, and rungs against structural failure due to corrosion or deterioration caused by defects in materials and workmanship.
15 Year
Limited warranty on all Kan-Play, Kan-Todd, Kan-Roll, Kan-Theme, Kan-Up plastisol coated perforated steel decks and components against structural failure due to corrosion or deterioration caused by defects in materials and workmanship.
10 Year
Limited warranty on roto-molded plastics such as slides, hoods, climbers against structural failure due to corrosion or deterioration caused by defects in materials and workmanship.
5 Year
Limited warranty on HDPE panels, components and accessories against structural failure due to corrosion or deterioration caused by defects in materials and workmanship.
5 Year
Limited warranty on nylon steel core cables and aluminium attachments, against structural failure due to corrosion or deterioration caused by defects in materials and workmanship.
3 Year 
Limited warranty on all moving components such as spinners, gliders, rotators against structural failure due to corrosion or deterioration caused by defect in materials and workmanship.
This warranty does not include cosmetic issues such as color fading or wear and tear from normal use. It is valid if the playstructure and/or equipment are erected to conform with Kan-Go-Roo Playgrounds Ltd. is installation instructions and maintained according to the maintenance procedures furnished by Kan-Go-Roo Playgrounds Ltd. for the full text of the warranty please contact your playground consultant.
 
Pricing
Prices in Kan-Go-Roo Playgrounds Ltd. ’ Price List do not include delivery and handling charges. Prices are subject to change without notice.
Terms
To tax-supported institutions and those with established credit: net 30 days from the date of the invoice. 1.5% per month thereafter; freight charges are prepaid and applied to the invoice.
Taxes
Prices listed in Kan-Go-Roo Playgrounds Price List do not include applicable taxes, if any.
Delivery
If delivery of the equipment is by common carrier, and there is damage or a shortage, notify the carrier at once and sign delivery documents provided by the carrier noting the damage or shortage. Most products are delivered on large pallets and will require a forklift or similar equipment to unload as a unit on the site.
Installation
All play structures and/or equipment are delivered unassembled and packaged. Each piece of equipment are provided with installation plans. A site layout can be provided. Kan-Go-Roo offers installation service for its playground equipment. Please contact us for more information.
Service
We have knowledgeable, qualified playground consultants who are available to help you before, during and after the sale. Kan-Go-Roo Playgrounds Ltd. has modern design software and a certified playground inspector designing the playground structures and layouts. This service ensures that your playground layout will meet your needs, and the CSA, ASTM, ADA standards as well.
Return Policy
As an indication of our commitment to our customers, Kan-Go-Roo Playgrounds Ltd. will accept returns of new structures and/or new equipment purchased within 60 days of the original invoice date. Advance notification is necessary to ensure proper credit. Parts not included in this return policy are custom parts, as well as used or damaged parts. A 20% restock fee plus all return freight charges will apply to all product returns.
NOTE: All parts are subject to inspection upon return. Parts returned damaged may not receive a full credit. For this reason, it is important that all returned parts are properly packaged to prevent damage while in transit.